Carrefour City+ In Mall Of The Emirates Becomes Dubai’s First Contactless Store

The impact of digital technology on the way we shop has been profound — just consider the fact that we can now order about anything we want online with a few simple clicks and have it shipped from the other side of the world in a few days (if you’re willing to pay for express shipping, of course). Now, shoppers at Carrefour City+ in Mall of the Emirates can simply grab anything they want and leave without going through the traditional checkout process, which, as you probably are personally familiar, can be a painfully slow experience.

“Carrefour City+ has been designed to make life easier by using technology to remove friction and enhance the retail experience,” revealed Hani Weiss, Chief Executive Officer at Majid Al Futtaim Retail. “The store represents a huge leap forwards for retail in the UAE and region as Carrefour continues to innovate to meet the needs of the present whilst anticipating future shopping trends”.

The retail and leisure operator Majid Al Futtaim (MAF) has enabled the first contactless checkout experience in Dubai using artificial intelligence and the current MAF Carrefour App. Here’s how it works in practice:

• A customer enters the store using the MAF Carrefour App.
• The customer can then simply pick any items from the shelves.
• Artificial intelligence identifies each picked item.
• All items are automatically added to a digital shopping basket.
• When the customer walks out of the store, payment is automatically made for the content of the digital shopping basket.

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Carrefour City+ stocks over 1,300 items, including basic food items, ready-to-go meals, and personal hygiene products. Besides the shopping experience, the contactless checkout system also improves the store’s inventory management, ensuring pinpoint accuracy at all times. Does this sound like a shopping experience you’d be interested in?