News

Aramex Has Successfully Tested Drone Deliveries In Oman

The pilot is part of Aramex’s “Future Delivery Program”, and forms part of the company’s innovation agenda and sustainability strategy.

Published

2 years ago

October 7, 2022

Nour Nasir

Aramex

Aramex is a leading transport and logistics organization, and this week, the company successfully finished the pilot phase of its drone-based “Future Delivery Program” in Muscat, Oman.

UVL Robotics, a company from the United States, partnered with the logistics firm to bring its class-leading AI and drone solutions to the project, which will eventually also include autonomous vehicles. The Future Delivery Program is about creating cost-based savings and reducing environmental impact by lowering carbon emissions and traffic congestion during the last-mile section of deliveries.

Aramex is already embarking on a full-scale transition to electric and hydrogen fuel cell vehicles, with drone and autonomous vehicle-based deliveries complementing the emission-free fleet.

“We believe the next generation of last-mile solutions, including drones and autonomous vehicles, will be a game-changer as it ensures efficient delivery while being eco-friendly […] We have proven that these automated modes of delivery will enable us to further enhance the speed, accessibility, and reliability of package deliveries, especially to remote areas with hard-to-reach terrain,” says Alaa Saoudi, COO, Express at Aramex.

Eventually, Aramex will expand its autonomous delivery program across the Middle East and test the technology in other key markets. The company aims to significantly shorten delivery times and boost customer satisfaction while doing as much as possible to aid with climate action as we approach 2030 sustainability goals.

Also Read: Wisk Aero Unveils Four-Seat Autonomous Air Taxi

“We strongly believe that last-mile delivery by drone is an important part of future logistics and one of the key goals in our business sustainability strategy. Drones produce 26 times less CO2 emissions than cars, which positively impacts the region’s ecology,” says Moosa Al Balushi, Regional Director for UVL in the MENA Region.

Aramex isn’t new to the use of modern technology. The firm has been testing electric vehicles and adopting them into parts of its service since 2017, with operations in Jordan using EVs and testing going on across Saudi Arabia, UAE, and Egypt.

News

chatlyn Unveils Hospitality Chatbot At Arabian Travel Market 2024

The advanced AI software sets new industry standards and can understand and respond to detailed customer queries.

Published

6 hours ago

May 6, 2024

Nour Nasir

chatlyn

chatlyn, a leading provider of guest experience software for the travel and hospitality sector, has unveiled its latest AI chatbot at the Arabian Travel Market (ATM) 2024 as part of a strategic expansion into the Middle East.

The new chatbot demonstrates exceptional proficiency in understanding natural language nuances and grammatical structures, and can accommodate various languages, including Arabic. The AI bot’s capability ensures prompt, accurate responses, benefiting hotels with diverse international guest lists and significantly reducing response times.

According to chatlyn, its latest creation has “the capacity to process up to 4,000 tokens and a doubled data capacity,” and is able to outperform competitors in depth and responsiveness during every interaction. Moreover, users can upload business PDFs to receive precise answers instantly, showcasing the chatbot’s effectiveness as a dynamic knowledge repository.

“During the BETA phase, we saw customers increase their success rate in resolving queries by fifteen times simply by uploading a PDF with their information and integrating the chatbot into their main communication channels,” explained Michael Urbanek, chatlyn’s CTO.

Also Read: Joby To Establish All-Electric Air Taxi Ecosystem Across The UAE

Since its inception in late 2022, chatlyn has experienced rapid expansion, and now serves over 1,000 properties globally, including numerous renowned brands in the travel and hospitality sector.

The company’s product suite is focused on improving customer engagement in hospitality, featuring an omnichannel inbox, AI assistants, and Automation Studio, for seamless interaction across web chat, WhatsApp, email, and social media. This AI-powered platform enhances customer interactions, prioritizing satisfaction and operational efficiency.

chatlyn has already established a strong foothold in the Middle East, and now collaborates with various hospitality companies and properties, including GoMosafer, La Quinta by Wyndham, Luxury Bookings, and Amsaan Tours.