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chatlyn Unveils Hospitality Chatbot At Arabian Travel Market 2024

The advanced AI software sets new industry standards and can understand and respond to detailed customer queries.

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chatlyn unveils hospitality chatbot at arabian travel market 2024
chatlyn

chatlyn, a leading provider of guest experience software for the travel and hospitality sector, has unveiled its latest AI chatbot at the Arabian Travel Market (ATM) 2024 as part of a strategic expansion into the Middle East.

The new chatbot demonstrates exceptional proficiency in understanding natural language nuances and grammatical structures, and can accommodate various languages, including Arabic. The AI bot’s capability ensures prompt, accurate responses, benefiting hotels with diverse international guest lists and significantly reducing response times.

According to chatlyn, its latest creation has “the capacity to process up to 4,000 tokens and a doubled data capacity,” and is able to outperform competitors in depth and responsiveness during every interaction. Moreover, users can upload business PDFs to receive precise answers instantly, showcasing the chatbot’s effectiveness as a dynamic knowledge repository.

“During the BETA phase, we saw customers increase their success rate in resolving queries by fifteen times simply by uploading a PDF with their information and integrating the chatbot into their main communication channels,” explained Michael Urbanek, chatlyn’s CTO.

Also Read: Joby To Establish All-Electric Air Taxi Ecosystem Across The UAE

Since its inception in late 2022, chatlyn has experienced rapid expansion, and now serves over 1,000 properties globally, including numerous renowned brands in the travel and hospitality sector.

The company’s product suite is focused on improving customer engagement in hospitality, featuring an omnichannel inbox, AI assistants, and Automation Studio, for seamless interaction across web chat, WhatsApp, email, and social media. This AI-powered platform enhances customer interactions, prioritizing satisfaction and operational efficiency.

chatlyn has already established a strong foothold in the Middle East, and now collaborates with various hospitality companies and properties, including GoMosafer, La Quinta by Wyndham, Luxury Bookings, and Amsaan Tours.

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Ooredoo Qatar’s 5G+ Network Is Built For Machines As Much As People

Built on 5G Standalone and 5G Advanced, the upgrade lays the groundwork for Qatar’s 2030 digital ambitions.

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ooredoo qatar's 5g+ network is built for machines as much as people

Ooredoo Qatar has launched what it calls the country’s first 5G+ mobile network. Customers get faster connections, but much of what the operator is promising is aimed at machines.

5G+ isn’t a new generation of mobile technology so much as a layering of upgrades, building on 5G Standalone and 5G Advanced. The result is the familiar trio of higher speeds, greater capacity and lower latency.

For consumers, Ooredoo promises smoother streaming, more responsive gaming and steadier connections on the move. The service is commercially available through mobile broadband in 5G+ coverage areas, and the operator is aiming it at campers during the camping season. The network has been deployed at locations across Qatar, but the announcement doesn’t name them, say whether smartphone plans are included or put figures on the speed and latency gains.

The business case is more detailed: Greater capacity lets more devices connect and exchange data efficiently, while shorter response times support real-time equipment monitoring and automated processes. Network slicing tailors connectivity to specific uses, and 5G Advanced combined with edge computing targets mission-critical applications that require rapid responses. Expanded IoT capabilities cover industrial sensors, asset trackers and utility meters, the building blocks for automation and future smart city services. The company also cites AI-enabled services and complex digital workloads.

Also Read: WHOOP Goes Arabic, Betting On The Gulf’s Appetite For Health Data

“With the 5G+ network, we are enhancing everyday digital experiences for our consumers, enabling innovation, and strengthening the competitiveness of businesses across the country,” said Sheikh Ali bin Jabor bin Mohammad Al Thani, chief executive officer of Ooredoo Qatar.

“From launching the world’s first 5G network in 2018 to deploying Qatar’s first 5G Standalone core network, we have consistently advanced connectivity,” he added.

Ooredoo ties the rollout to Qatar National Vision 2030 and the Digital Agenda 2030, framing it as part of the country’s effort to strengthen its position as a leading regional digital hub. For that ambition, the devices that matter most may be the ones without screens.

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