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RelayThat Review: Easily Create Engaging Marketing Images

RelayThat is a next-generation design automation app that makes it possible to create stunning marketing images with just a few clicks.

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relaythat review lets you easily create engaging marketing images
RelayThat

For brands to stand out and capture the attention of audiences across multiple online and offline channels, they must unify their brand assets to achieve a consistent look that represents their message and values.

Traditionally, brand assets were created using heavy-weight graphics editors like Adobe Photoshop and Illustrator, which are far from easy to use and are too expensive for solo entrepreneurs and small businesses.

RelayThat is a next-generation design automation app that makes it possible to create incredible marketing images for websites, social media posts, print and online ads, and other channels with just a few clicks — no graphic design skills required. Let’s take a closer look at what it has to offer.

What Is RelayThat & Who Is It For?

RelayThat describes itself as a design automation platform that takes the guesswork out of design, allowing its users to create professional marketing designs in a fraction of the time.

what is relaythat and who is it for

You can think of it as a modern alternative to traditional graphics editors. While it doesn’t offer nearly the same flexibility, options, and creative freedom as applications like Adobe Photoshop and Illustrator, it does make it possible to create attractive brand assets without wasting hours and days watching online tutorials and doing everything from scratch.

As such, it’s perfect for solo entrepreneurs, small businesses, startups, non-profit organizations, and everyone else who wants to see big results with minimal effort.

Features

Now that you know what RelayThat is, you’re probably interested to learn more about its features. We won’t cover everything this design automation platform has to offer because this RelayThat review would end up too long for its own good, so let’s focus on the main features.

relaythat workspace

When you create a RelayThat account and sign in, you’re greeted with a dashboard showing you all recently used workspaces and saved designs. A workspace is essentially an instance of the RelayThat editor, where you can work on a specific set of brand assets. There are pre-defined workspaces for all kinds of projects, so getting started is very easy.

Since you can create multiple workspaces and switch between them with a single click, managing multiple brands and marketing campaigns is effortless. But workspace management is probably the least exciting aspect of RelayThat. The real fun begins when you enter a workspace and start generating jaw-dropping designs.

relaythat workspace presets

The image above shows an example workspace in all its beauty. In the middle, you can see your design in all of its glory. The right pane lets you change all images and text that was used to generate the design. Finally, the left pane is where you can switch between different layouts and access stock photographs, fonts, color pallets, and more.

According to RelayThat, users can choose from over 3 million royalty-free images with no usage fees or additional costs, and the selection of fonts and color pallets is just as impressive. All these design elements can be used to instantly generate everything from online ads to YouTube thumbnails to business cards. You simply need to select the layout that best fits your needs, customize it, and either save it or download it to your computer as a JPG or PNG file.

smartlayouts feature

RelayThat also makes it possible to create interactive designs with buttons thanks to its “Smart Layouts” feature. Again, all you need to do is pick a layout with buttons, customize it, and use it for your project. To make customization even easier and quicker than it already is, you can click the “Magic Import” button and let RelayThat automatically collect assets, including colors, photos, icons, and text, from any website.

All these and many other features make RelayThat an excellent graphic design tool that makes it possible for anyone to impress potential customers, users, or visitors with stunning brand assets.

Pricing

Great graphic design tools don’t come cheap, but RelayThat is certainly an exception. For just $25 per month, you can purchase the Pro plan, which lets up to 2 users create 20 workspaces, download an unlimited number of high-quality images, collaborate with other designers, change any responsive layout to perfectly fit any channel, upload custom fonts, add keywords to drive traffic with every image posted online, and much more.

RelayThat also offers an enterprise plan, which unlocks an unlimited number of workspaces and adds branded sign-in pages, data integration, white-label options, and large team collaboration capabilities. This plan doesn’t have a price tag attached to it because its cost depends on the size of the enterprise purchasing it.

RelayThat vs. Canva vs. Stencil

RelayThat isn’t the only solution that automates the creation of social media posts and marketing images. Canva and Stencil are both popular alternatives, each offering its own approach to brand asset creation.

Being a more mature product, Canva has more features than RelayThat, and it also enjoys a significantly larger userbase. With Canva, you get more freedom to customize pre-defined layouts since the tool lets you quickly add and modify all kinds of design elements, including images, text, and shapes. Canva also gives its users access to stock video footage and music, making it easy to create promotional videos.

Stencil aims to be a lighter version of Canva, designed from the ground up to be fast and easy to use. It provides full access to 4,900,000+ photos and 3,100,000+ icons and integrates with great social tools like Buffer.

The biggest advantage of both Canva and Stencil over RelayThat is that they offer free plans, which provide access to everything you need to start designing. Canva’s Pro plan costs $12.95 a month for up to 5 people, while Stencil Pro costs $9 a month per user. In other words, both Canva and Stencil are cheaper than RelayThat.

Read Now: Softonic Review: Is This Download Service Safe To Use?

Conclusion

Overall, RelayThat is a fantastic graphics editor for people who want to spend less time designing and more time enjoying the results of their work. It automates the design process to such an extent that generating a stunning design takes just a single click. If all this sounds interesting to you, we encourage you to try it yourself so that you can see first-hand what it has to offer.

Did you find our RelayThat review helpful in making a platform selection for your next marketing project? Let us know in the comments below!

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Website Reviews

Help Scout Review: The Only Help Desk Software You’ll Ever Need

If you’re looking for a help desk software that’s easy to use, feature-packed, plays well with other third-party applications, and is easy on the pocket, Help Scout is an excellent option to consider.

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help scout review the only help desk software you'll ever need

Customer service matters. It’s estimated that 90 percent of consumers use customer service as a factor in deciding whether or not to do business with a company.

Despite the tremendous importance of immediately and accurately responding to customer service questions, many businesses have not taken any steps to improve the quality of their customer service.

Why not? Often it’s because they’re not aware of the existence of powerful yet easy-to-implement help desk software solutions like Help Scout.

If you’re among them — or if you want to compare Help Scout with other similar help desk software solutions, such as Zendesk or Freshdesk — then this in-depth review is just what you need to make an informed decision.

What Is Help Scout?

Help Scout is a help desk software solution designed to manage all your customer conversations in one powerful platform that feels just like your inbox.

It launched in April of 2011, and it has since been used by over 12,000 customer-facing teams in more than 140 countries, including everyone from small businesses to high-growth startups and non-profits.

As a company, Help Scout embraces a remote-first company culture to hire the best talent the world has to offer. Its employees are based in 80+ different cities worldwide, and they enjoy flexibility and work-life harmony.

The diverse nature of the Help Scout team has allowed the company to build a help desk software solution capable of meeting the needs of businesses from around the world, giving them a better way to talk with their own customers.

Help Scout Platform Overview

Most businesses with an online presence that have yet to implement a dedicated help desk software solution provide customer service primarily via email.

Typically, they set up a dedicated customer support email address and give all customer support employees access to the associated inbox so they can respond to questions directly from their email client of choice.

The email-based approach to customer service works reasonably well when the number of questions sent by customers is very small, but it can quickly turn into a disorganized nightmare. When that happens, customer service satisfaction metrics take a nosedive, and some customers may decide to leave for competitors.

Help Scout provides an elegant solution in the form of its email-based customer service platform. As a user, you can configure all support messages to be automatically forwarded to the Help Scout platform, which provides a single point of communication with a wealth of customer service features that no regular email client offers.

Let’s take a closer look at some of these features to illustrate how Help Scout can elevate your customer service to the next level.

Shared Inbox

help scout help desk software - shared inbox

At the heart of Help Scout is its shared inbox, whose main purpose is to make it possible for multiple customer service employees to collaborate with ease.

Received messages can be assigned to individual team members based on their experience and areas of expertise, and they can be sorted by priority to ensure that the most urgent messages are dealt with first.

Private Notes

private notes

The users of the Help Scout platform can communicate internally directly within the platform itself using private notes. Such notes are not visible to customers, but they are displayed right next to messages in a convenient chronological view.

Individual notes can be assigned to specific team members, and you can even change their status to separate relevant notes from those that can be safely ignored.

Tagging

tagging

Just like most modern email clients, Help Scout has a flexible internal tagging system that can be used to organize customer support tickets by separating them into different categories, such as pre-sales, bugs, and returns.

All tickets that have been assigned a certain tag can be filtered out using the powerful search feature, which can also filter tickets based on their status, type, subject, time of creation, and more.

Saved Replies

help scout help desk software - saved replies

Anyone who has extensive experience with customer support knows that some questions are asked over and over again. Instead of always writing a reply to each such question from scratch, Help Scout lets you use smart templates to reply with a few clicks.

What’s great about saved replies in Help Scout is that they can include variables, such as the recipient’s name, that are automatically filled in with the relevant information when used.

Automatic Workflows

help scout help desk software - automatic workflows

Helps Scout has powerful workflow automation capabilities that can be used to automate all sorts of repetitive tasks, from internal tracking and organization to sending automatic replies or notifications.

Automatic workflows in Help Scout can have AND and OR conditions, and it’s possible to combine them together. When you create a workflow, you can retroactively apply it to existing tickets to keep your entire inbox equally well organized.

Knowledge Base

knowledge base

One way to greatly reduce the number of customer support messages you have to deal with is to create a knowledge base, and Help Scout makes this easy.

It takes just a few simple steps to create an elegant knowledge base that works on any device and has an auto-generated sitemap and configurable SEO options to please search engines like Google and Bing.

Multiple knowledge base templates are available, and each of them is fully customizable using CSS. Help Scout knowledge bases can also be used for internal purposes, as private knowledge repositories accessible only to select users.

Reporting

reporting

Thanks to Help Scout’s extensive reporting, you can evaluate how many tickets you get by channel, busiest hours, and trending topics. You can also see which knowledge base content gets the most views or who on your team is talking with customers the most.

All gathered data can be exported to CSV/XLS or extracted directly using the provided API endpoints for additional analysis using third-party software tools.

Customer Management

customer management

Customers love it when they feel a personal touch when receiving customer support, and the customer management module of the Help Scout platform has you covered in this regard.

With its help, you can see customer data, previous conversations, and app activity right next to every support request. Empowered with a wealth of useful information about each customer, you can send better replies in less time.

Beacons

beacons

Beacons in Help Scout are small pop-up windows that put help content front and center to keep your customers on track. A Beacon can provide an easy way to send an email message or start a live chat, but it can also display help content in a self-service fashion.

Besides providing help when it’s needed the most, Beacons can be used to promote newly launched products, special discounts, or seasonal sales, among other things.

Help Scout Integrations

A help desk solution like Help Scout isn’t the only software businesses need to thrive in the increasingly competitive and sophisticated world of business.

Fortunately, Help Scout supports many third-party integrations, making it easy to integrate it into your existing workflow. Here are some popular tools Help Scout easily integrates with:

  • Slack: A team communication and collaboration app.
  • Freshbooks: Accounting software for small and medium-sized businesses.
  • Mailchimp: A marketing automation platform and email marketing service.
  • Shopify: An e-commerce platform for online stores and retail point-of-sale systems.
  • CircleLoop: A cloud-based business phone system.
  • Olark: Live chat software for sales and customer support.
  • Capsule: A customer relationship management SaaS web application and mobile app.
  • Pipedrive: A sales customer relationship management tool.
  • WooCommerce: An open-source e-commerce plugin for WordPress.

For example, you can configure Help Scout to automatically send a notification to your Slack channel when a new customer support message arrives, or you can pull customer information from WooCommerce and use it to write more informed responses.

But what if there’s no official third-party integration for a tool you strongly depend on? In that case, you can take advantage of Help Scout’s API and build anything you want.

Help Scout Pricing

Despite being so powerful, Help Scout is reasonably priced, and you can choose from three different pricing plans depending on your needs and size:

Standard: Plus: Pro:
$20 per user per month when paid annually $40 per user per month when paid annually $65 per user per month when paid annually

The Standard plan includes 2 mailboxes, 1 Docs site, up to 25 users, live chat, in-app messaging, the Beacon help widget, custom reports, automated workflows, customer properties, and third-party integrations.

The Plus plan includes everything the Standard plan does plus 3 additional mailboxes, 1 extra Docs site, no maximum user limit, 25 light users, custom fields, teams, advanced permissions, unlimited reporting history, advanced API access, Salesforce, Jira, HubSpot apps, HIPAA compliance, and enterprise security.

Finally, the Pro plan includes everything the Plus plan does plus tiered discounts, API rate limit increase, concierge onboarding service, and a dedicated account manager. Those who go with the Pro plan can create up to 25 mailboxes, 10 Docs sites, and 50 light users.

Non-profits and startups can apply for special discounted plans to save money. For example, non-profits that advocate for human rights, environmental sustainability, and underrepresentation in tech can get a discount of up to 100 percent.

Conclusion

With its emphasis on usability and a rich collection of powerful features, Help Scout gives businesses of all sizes everything they need to provide their customers with the customer service experience they demand and deserve.

Yes, there are even more advanced alternatives available, such as Zendesk, but the extra capabilities they offer, including Service Level Agreement (SLA) management, are not something many businesses are willing to spend a lot of extra money on.

If Help Scout seems like the right solution for you, then you should try the free version to see how it works in practice. You can also request Help Scout to give you a live 1:1 demo and answer any questions you might have about the help desktop software platform.

4.8 Reviewer
0 Users (0 votes)
Pros
• Easy to use.
• Feature-packed.
• Useful third-party integrations.
• Affordably priced.
• Free version available.
Cons
• No SLA management capabilities.
Ease Of Use5
Variety Of Features4
Integration Capabilities5
Pricing5

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