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Facebook Scammers Pose As Support Staff On 3,200 Fake Profiles

A leading cybersecurity firm’s Dubai-based team uncovered a widespread scam targeting celebrities, businesses, sports teams, and individual accounts.

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facebook scammers pose as support staff on 3,200 fake profiles
Group-IB

Global cybersecurity experts Group-IB today published new research into a worldwide phishing campaign carried out on Facebook by cybercriminals impersonating Meta (Facebook’s parent company) support staff.

Between February and March 2023, Group-IB researchers based in Dubai identified over 3,200 Facebook profiles falsely claiming to be written by Meta support staff in over 20 languages. Upon discovering the scammers’ accounts, Group-IB’s Computer Emergency Response Team shared information with Facebook, which it must be noted had already deleted some of the offending profiles.

facebook tech non support scams

The cybercriminals’ goal was to hack the Facebook accounts of public figures and celebrities, businesses, sports teams, and individual accounts. As part of the elaborate scam, cookie data, and session hijacking were employed, though the criminals mostly used traditional phishing techniques to trick people into voluntarily entering email and password information.

Group-IB researchers began tracking this widespread scam in February 2023. As well as 3,200 fake Facebook profiles containing scam posts, the cybersecurity experts also discovered 220 websites intended to trick users into parting with their data.

The Details Of The Scam

This Facebook scammers used social engineering techniques to trick users into thinking their accounts were marked for suspension due to copyright violations. If victims attempted to verify their profile to prevent it from being blocked, they would be taken to a phishing website, where they were presented with a page that contained official-looking Meta or Facebook branding.

Also Read: Filmmaker Uses AI To Visualize Thousands Of Leaked Passwords

“Cybercriminals can use compromised accounts to launch further phishing attacks. Individuals can suffer legal and reputational damage [and] threat actors could also gain access to the victim’s financial services [and] hold compromised accounts for ransom, demanding payment from the victim for retrieval of the account,” says Sharef Hlal, Head of Group-IB’s Digital Risk Protection Analytics Team.

Group-IB recommends social network users ensure that their passwords are “strong and unique, and that they enable two-factor authentication (2FA) to provide an extra layer of security”. In addition, if you’re ever directed away from official social media platform pages, it’s a good idea to closely check the URL to ensure it’s legitimate.

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Checkout.com Brings Visa Direct Push-To-Card To The UAE

The payment company is the first acquirer in the UAE to launch Visa Direct’s solution, enabling safe, instant money transfers.

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checkout.com brings visa direct push-to-card to the uae

Checkout.com has taken the UAE a step closer to its goal of a fully digital economy by becoming the first acquirer in the country to offer Visa Direct’s Push-to-Card solution. The new service will streamline money transfers for both businesses and consumers, enabling near-instant transactions across local and international markets.

Visa Direct connects over 190 markets and supports over 8.5 billion endpoints, including cards, bank accounts, and digital wallets. Push-to-Card transactions enhance efficiency for business users and consumers by allowing money to be sent quickly and easily to eligible Visa cards while leveraging the company’s secure network for reliability.

checkout and visa uae partnership

“Visa Direct is transforming the way money moves globally, and we are excited to see Checkout.com leverage this technology to meet the evolving demands of businesses and individuals alike by offering them a faster, more convenient, and secure way to send and receive funds,” said Shahebaz Khan, Senior Vice President and Head of Commercial and Money Movement Solutions, CEMEA.

The UAE has been at the forefront of digital payment adoption, driven by a national push toward a cashless economy. Remo Giovanni Abbondandolo, General Manager for MENA at Checkout.com, emphasized this shift: “By providing seamless, secure, and real-time payout capabilities, we’re empowering merchants with the agility to thrive in this fast-evolving landscape, while effectively meeting the growing consumer demand for speed and convenience. The Push-to-Card solution not only reinforces our commitment to powering payment performance but also showcases our agility in bringing yet another innovation to the UAE market.”

Also Read: Qareeb Partners With Pantheon For GCC Bitcoin Mining Expansion

Checkout.com’s latest MENA eCommerce data highlights the region’s increasing engagement with financial technologies, with around 80% of consumers participating in activities beyond basic online payments, such as money transfers and personal wealth management. The growing demand for real-time financial transactions has made fast, seamless payment solutions a priority.

To meet this demand, Account Funding Transactions (AFTs) have gained traction in the UAE. By integrating AFTs with Visa’s Push-to-Card services, Checkout.com is helping merchants offer secure, real-time account top-ups. Currently processing over one million AFTs per month with Visa, Checkout.com is now playing a leading role in modernizing financial transactions in the region.

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