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Facebook Scammers Pose As Support Staff On 3,200 Fake Profiles

A leading cybersecurity firm’s Dubai-based team uncovered a widespread scam targeting celebrities, businesses, sports teams, and individual accounts.

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facebook scammers pose as support staff on 3,200 fake profiles
Group-IB

Global cybersecurity experts Group-IB today published new research into a worldwide phishing campaign carried out on Facebook by cybercriminals impersonating Meta (Facebook’s parent company) support staff.

Between February and March 2023, Group-IB researchers based in Dubai identified over 3,200 Facebook profiles falsely claiming to be written by Meta support staff in over 20 languages. Upon discovering the scammers’ accounts, Group-IB’s Computer Emergency Response Team shared information with Facebook, which it must be noted had already deleted some of the offending profiles.

facebook tech non support scams

The cybercriminals’ goal was to hack the Facebook accounts of public figures and celebrities, businesses, sports teams, and individual accounts. As part of the elaborate scam, cookie data, and session hijacking were employed, though the criminals mostly used traditional phishing techniques to trick people into voluntarily entering email and password information.

Group-IB researchers began tracking this widespread scam in February 2023. As well as 3,200 fake Facebook profiles containing scam posts, the cybersecurity experts also discovered 220 websites intended to trick users into parting with their data.

The Details Of The Scam

This Facebook scammers used social engineering techniques to trick users into thinking their accounts were marked for suspension due to copyright violations. If victims attempted to verify their profile to prevent it from being blocked, they would be taken to a phishing website, where they were presented with a page that contained official-looking Meta or Facebook branding.

Also Read: Filmmaker Uses AI To Visualize Thousands Of Leaked Passwords

“Cybercriminals can use compromised accounts to launch further phishing attacks. Individuals can suffer legal and reputational damage [and] threat actors could also gain access to the victim’s financial services [and] hold compromised accounts for ransom, demanding payment from the victim for retrieval of the account,” says Sharef Hlal, Head of Group-IB’s Digital Risk Protection Analytics Team.

Group-IB recommends social network users ensure that their passwords are “strong and unique, and that they enable two-factor authentication (2FA) to provide an extra layer of security”. In addition, if you’re ever directed away from official social media platform pages, it’s a good idea to closely check the URL to ensure it’s legitimate.

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Hamad International Wins 2024 Skytrax World Airport Awards

The Qatar airport also won “World’s Best Airport Shopping” for the 2nd time, and “Best Airport in the Middle East” for the 10th year.

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hamad international wins 2024 skytrax world airport awards

Hamad International Airport (DOH) in Doha, Qatar, has once again won the “World’s Best Airport” title at the Skytrax World Airport Awards. The award ceremony, held at the Passenger Terminal Expo 2024 in Frankfurt, Germany, also saw Hamad clinch the accolade of “World’s Best Airport Shopping” for the 2nd time in a row and “Best Airport in the Middle East” for an impressive 10th consecutive year.

Qatar Airways Group Chief Executive Officer, Eng. Badr Mohammed Al-Meer, who played a key role in the airport’s development over the past decade, said: “This is a remarkable achievement for Hamad International Airport, as it celebrates its 10th anniversary of operational excellence, connecting passengers seamlessly from all around the world. It is a testament to the dedication of our team and partners, who have contributed to providing passengers with the finest travel experience”.

hamad international airport doha qatar

Al-Meer emphasized the importance of understanding changing travel trends and the needs of modern air passengers: “At the heart of our growth strategy lies the passengers’ journey, their evolving needs, and our commitment to meeting and exceeding their expectations. We have introduced a diverse range of experiences at the airport, including Souq Al Matar, which brings Qatari hospitality and culture closer to travelers, “Orchard”, the ideal place for relaxation and rejuvenation between flights, and an array of high-end lounges”.

Also Read: Top E-Commerce Websites In The Middle East In 2024

Hamad International Airport saw a massive 31% surge in passenger traffic during 2023, with the transport hub now serving over 45 million passengers annually. The airport is now home to prestigious airlines, including Vistara, Iberia, Xiamen Airlines, Garuda Indonesia, and Japan Airlines, serving 250+ destinations for passenger and cargo flights.

The uptick in traffic is no doubt due to the completion of the first phase of an extensive expansion project. Hamad’s management intends to radically update the airport’s facilities over the coming years in a bid to create the “airport of the future”. The expansion features a unique and calming environment of lush greenery and several contemporary dining and shopping concepts among the already well-equipped leisure facilities.

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