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UAE Reveals New AI Government Services Chatbot
The new system, called U-Ask, will revolutionize how citizens interact with government departments.
The UAE has announced an exciting new AI-based addition to its government portal in the form of a powerful chatbot called “U-Ask” that works in both Arabic and English.
Generative AI technology allows the chatbot to offer an array of helpful information and guidance for any government-related query, even giving tailored information based on a user’s preferences and allowing direct links to application forms.
By integrating various government concerns, the chatbot will become a vital tool in enhancing efficiency and streamlining processes as the UAE Government further improves its digital systems.
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Chief of Government Services, Mohamed bin Taliah, noted that the U-Ask chatbot offers easy and flexible access to government services with a user-friendly interface, for a smooth and simplified experience. The support service offered by U-Ask will be available 24/7 and confirms the UAE’s reputation for providing extremely efficient government services.
The U-Ask platform was developed in collaboration with PwC Middle East and Microsoft and represents a giant leap forward in harnessing AI to improve government services.
News
Noon And Yango Switch On Robot Deliveries In Dubai
The rollout folds autonomous couriers into noon’s rapid-delivery network as the UAE tests everyday autonomy.
Noon and Yango Group have signed an agreement to put autonomous robot deliveries into commercial use in Dubai, turning Yango’s earlier pilots into a daily service for noon Minutes orders. The launch in Sobha Hartland is the first full integration of Yango Autonomy’s electric robots with a major e-commerce network in the region, with wider deployment planned across Dubai and, later, other GCC markets.
Residents can choose a robot at checkout, track it in the app and unlock its compartment once it arrives. The hardware runs on Yango’s AI navigation and routing stack, which plans paths, avoids obstacles and yields to pedestrians. The units had already covered more than 1,500 kilometers during previous Dubai pilots, a test bed that demonstrated their ability to operate in mixed pedestrian environments and dense residential streets.
The rollout adds a contactless option to noon’s last-mile network and is positioned as extra capacity during peak periods. “Partnering with Yango Group lets us bring a future-ready delivery option straight to our customers,” said Ali Kafil-Hussain, noon’s Chief Business Officer. Noon has used Minutes to set rapid-delivery expectations in UAE cities; autonomous units now slot into that same high-frequency model.
Regulatory clearance from Dubai’s Roads and Transport Authority underpins the move. The RTA authorized Yango’s robots to operate on public walkways and in neighborhoods, smoothing the shift from controlled trials to commercial work. Dubai has framed autonomous mobility as part of its smart-city buildout, and the partners lean on that agenda to accelerate integration.
Also Read: Uber And WeRide Roll Out Driverless Robotaxis In Abu Dhabi
For Yango, the partnership is an anchor for its autonomy platform in the Gulf. Islam Abdul Karim, Yango’s Middle East regional head, said the aim is to make autonomous delivery an “everyday, reliable service” for UAE communities. The company views operational data from early districts as the basis for scaling into more communities and, eventually, cross-border rollouts.
The move lands as Gulf retailers search for faster fulfilment and lower-emission logistics. Autonomous couriers remain a small share of last-mile delivery, but Dubai’s approvals and early usage data give the partners a clearer path to turn pilots into durable infrastructure.
